Before submitting manuscripts, authors are requested to read all the guidelines and policies regarding the processing and publication of the manuscript.
How to complain?
Authors have the right to complain and request explanations if they perceive any misconduct in any applicable policies and ethical guidelines. Authors can make a formal complaint to Unasp's ombudsman through the following link: https://www.unasp.br/fale-conosco-atendimento/ouvidoria/
Complaint categorization
An author or any other scholar may submit their complaints about any issues related to:
- Plagiarism.
- Copyright violation.
- Deceiving in research results or wrong research results.
- Violations in the set standard for research.
- Unrevealed conflicts of interest.
- Bias in the review process.
- Late manuscript processing time.
- Unsatisfactory peer-review comments.
- Authorship issues.
Policy for Dealing with Complaints
Once a complaint is received, at first, an acknowledgment is sent to the complainant with the assurance that appropriate action will be taken on the complaint within fifteen business days excluding the complaint receiving date.
The investigation process is initiated by the Journal handling team according to the directions of the editors. After the investigation is over, a meeting is held with a complete report on the complaint. The decision is taken and it is forwarded to the concerned scholar through his/her submitted email ID.
We consider complaints as an opportunity to enhance our existing Manuscript Processing System. All the received complaints are dealt with in a polite and timely manner.
